Our Customer Friend and Programme Management Service is designed to provide defence clients with a trusted, embedded partner who ensures mission success across the lifecycle of complex space programmes. Leveraging our significant experience, We act as the critical interface between your organisation and delivery teams, offering strategic oversight, technical assurance, and stakeholder alignment to drive performance, mitigate risk, and deliver value.
Customer Friend Function
We serve as your independent advocate and advisor, embedded within your organisation to:
- Translate technical complexity into actionable insights for decision-makers.
- Represent your interests in supplier engagements, ensuring alignment with strategic objectives.
- Provide impartial assurance on programme health, risks, and opportunities.
- Support capability development, knowledge transfer, and upskilling of internal teams.
Programme Management
We deliver comprehensive end-to-end programme management, precisely tailored to meet the complex and evolving demands of defence space programmes. Our approach begins with rigorous programme planning and governance—establishing solid frameworks, structured schedules, and clear reporting hierarchies that underpin every phase of delivery. Risk and opportunity management is embedded throughout, enabling proactive identification, thorough analysis and strategic mitigation to keep initiatives on track and resilient under pressure.
Coordination is key. We manage stakeholder engagement across the Ministry of Defence, industry leaders, and international partners, ensuring alignment, clarity, and momentum. With performance monitoring as a constant, we track key performance indicators, milestones, and deliverables—driving accountability, reinforcing transparency and ensuring objectives are met.
Technical and Operational Integration
Our team bridges the gap between technical delivery and operational needs, ensuring:
- System-level thinking across space, ground, and user segments.
- Interface management between multiple suppliers and stakeholders.
- Operational readiness through test, validation, and transition-to-service support.
Why Choose Us?
We bring deep, specialised expertise in defence space programmes, with a track record spanning satellite communications, intelligence, surveillance and reconnaissance (ISR) and space domain awareness. Our team comprises fully security-cleared professionals, trusted to operate on the most sensitive and classified programmes without compromise.
Our approach is agile and scalable, designed to adapt fluidly to the shifting demands of each programme phase. Whether ramping up resources or re-aligning priorities, we stay mission-focused—delivering capability that meets your strategic objectives, on time, on budget, and fit for purpose.
Use Cases
- Supporting MOD space programme offices with embedded programme managers and technical advisors.
- Acting as the customer friend during procurement and supplier delivery phases.
- Providing independent assurance and reporting to senior stakeholders and governance boards.
- Managing multi-national space collaborations and joint capability development.
